Get in Touch With Us

This is the page to use when you want to reach the editorial team behind Non Gamstop Casinos. Most messages we get fall into three groups: a reader wants a correction to something we have published, a reader is stuck with a casino's withdrawal or bonus terms and wants to understand them, or a company wants to discuss a commercial arrangement. All three are welcome, and all three are handled differently — so this page explains what to send, where it goes and what we can realistically do about it.

Write to us at [email protected]. We aim to reply within two working days. Include the casino name, the date, and a screenshot or copy of the terms you are asking about, because almost every useful answer depends on the exact wording in play at the time.

Where to write, and what to put in the message

There is one inbox and it is read by people, not a bot. To get a straight answer first time, structure your email roughly like this:

1. The brand you are dealing with, as it appears on its own site.
2. What happened and when, using UK dates — for example, 14/09/2026.
3. The amount involved in pounds, and the currency your account is actually held in.
4. The clause you are querying, pasted verbatim from the terms and conditions.
5. What you have already done — support ticket raised, documents uploaded, reference numbers.

If your question is about which sites to shortlist rather than a dispute, you may find our ranked list of casinos not on GamStop answers it before you need to email at all.

What we can help with — and what we cannot

You contact us about	What we can do
A factual error, dead offer or outdated term on our pages	Check it against the operator's current terms and correct or date-stamp the page
Understanding a wagering requirement, max bet rule or cashout cap	Explain how the clause normally works and what to look for in the full terms
A withdrawal held for KYC or source-of-funds checks	Explain the usual process and point you to the operator's complaints procedure and its licensing body
A request to have an account closed, funds returned or a decision reversed	Nothing — we are an independent publisher with no access to any casino's systems, accounts or payment rails
Self-exclusion, deposit limits or gambling harm	Point you to GAMSTOP, GamCare and blocking software; we cannot exclude you from any site

That fourth row matters. We do not operate, own or represent any of the brands we cover. Emailing us about a balance will not move it. The operator's own complaints procedure, followed in writing, and then its licensing authority, is the route that actually has teeth.

How this site is funded

We earn commission when a reader opens an account through some of the links on viewtickets.co.uk. That is how the research is paid for. It does not buy a position: rankings and ratings are editorial, based on published terms, payout conditions, game range and payment options, and a brand that pays us nothing can outrank one that does. If you believe a commercial relationship has coloured something we have written, say so in your email and quote the passage — we would rather fix it than defend it.

Corrections about specific casinos we list

Offers change without notice, so reader corrections are genuinely useful. Below are three of the brands we are asked about most, with the headline terms as advertised at the time of writing and the points readers most often query. Treat every figure as the operator's own advertising until you have read its current terms — bonus values are ceilings, not expected returns.

Betmica

Our top-rated entry, at 10.0, mostly because it combines a sterling-denominated bonus with a broad slots and live-dealer catalogue rather than because of headline size alone. The advertised welcome offer is 570% up to £5,700 plus 270 free spins, spread across staged deposits and tied to wagering requirements, a maximum bonus bet cap and an expiry window — the cap is the clause readers most often trip over, because a single oversized spin can void the balance. Limitation: the very large advertised maximum is only reachable by depositing heavily across the full package, so the realistic value for a modest first deposit is a fraction of the number on the card.

Kikibet

Rated 9.9, and on this page because its payout-side queries are the ones we field most — processing times and limits rather than bonus mechanics. The advertised welcome offer is 350% up to £5,555 with 300 free spins, subject to minimum deposit, qualifying game contribution and wagering before withdrawal. Free spins usually carry their own separate wagering and a winnings cap. Limitation: reader emails suggest verification documents are requested at first withdrawal rather than at signup, which surprises people who expected same-day payment.

Betninja

Also 9.9, and included here because its offer is the simplest to reason about — a flat £1,000 bonus and 100 free spins for new players, without a multi-stage package to decode. Simpler is not the same as cheaper: the wagering multiplier, the game contribution table and the cashout limit still decide what you can actually withdraw. Limitation: a flat headline means less on the table for larger deposits than the tiered packages offered by brands such as Smash Casino or Rivo, so it suits smaller, cautious accounts better than high-stakes ones.

Other brands we cover and receive messages about include WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Several advertise in euros or dollars rather than pounds — WinnerIsland, Smash Casino, Nightluck, CoinPoker and Rivo among them — which brings currency conversion into play. If that is your question, tell us which currency your account is held in.

Money questions we answer by email

Reading this site costs nothing. Everything below concerns money moving between you and an operator, never between you and us — we never ask for payment, card details or documents.

• Minimum deposits. Usually a small sterling figure, but bonus-qualifying minimums are often higher than the site's general minimum. Check both.
• Debit cards. The default for UK players. Some overseas-licensed sites see card payments declined by UK issuers; if that happens, it is your bank, not the casino.
• E-wallets and PayPal. Availability varies by brand and is frequently restricted. PayPal in particular is uncommon outside the British-licensed market — verify it on the cashier page before depositing, rather than assuming.
• Bank transfers. Slower on both legs, typically used for larger withdrawals, and sometimes the only route once a payout exceeds a threshold.
• Cryptocurrency. Offered by a number of these brands. Fast on the network side, but volatile in value and outside the protections that apply to card payments.
• Fees and conversion. Operators may charge on certain methods, and a euro or dollar account means your bank applies a conversion spread in both directions. Ask us to explain the arithmetic if it is unclear.
• Withdrawal times and limits. Advertised processing times are the operator's claim, not a tested result, and they start after approval, not after you click withdraw. Daily, weekly and monthly caps can stretch a large win over weeks. Bonus cashout limits can cap it outright.

Questions about the games and the sportsbook

A fair share of emails are simply "does this site have X?". The categories worth knowing when you ask: slots, including progressive jackpot titles; live dealer rooms running blackjack, roulette and baccarat with real croupiers; and standard RNG table games. Slots differ by return to player and by volatility — high-volatility games pay less often for more, which is why they are frequently restricted or given reduced contribution during bonus wagering. Software provider line-ups differ by brand, and the mobile catalogue is usually a subset of the desktop one. We will not quote you a game count, because those numbers change weekly.

Most of these operators also run a sportsbook alongside the casino, and that is a different product with its own rules. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports are common; free bets there carry minimum qualifying odds, often around 1.80 in decimal terms, and a free bet stake is usually not returned with the winnings. Where the wallet is shared between casino and sportsbook, a casino bonus may block sports betting until wagering is complete. If your question concerns a bet rather than a spin, say so — the terms governing it are not the same.

Eligibility, regulation and self-exclusion enquiries

You must be 18 or over to gamble in Great Britain, and to use this site's content as intended. Casinos not on GamStop are licensed outside Great Britain — Curaçao is the most common jurisdiction among the brands listed here — and are not authorised by the UK Gambling Commission. Accepting British customers is not the same as being authorised to serve them. The practical consequence: UK dispute routes, deposit-limit rules and advertising standards do not apply, and your recourse runs through the overseas regulator and whatever alternative dispute resolution the operator names in its terms. We cannot confirm any brand's licence status on your behalf; check the operator's own footer and the register of the regulator it names.

GAMSTOP is the free self-exclusion scheme covering operators licensed in Great Britain. You choose a period of six months, one year or five years, and it cannot be lifted early. Registering does not block overseas sites, which is precisely why this category exists. If you have self-excluded and are now looking for ways around it, please do not email us for a recommendation — we will not provide one. Contact GamCare's National Gambling Helpline on 0808 8020 133, free and open 24 hours, or look into device-level blocking software, which works regardless of where a site is licensed. Gambling is entertainment with a cost attached, never a way to make money or fix a shortfall.

What happens after you send your message

A person reads it, checks any claim you have made against the operator's published terms, and replies. Corrections are applied to the page and the fact-check date updated — this page was last checked on 26/09/2026 by Elliot Stone. Commercial enquiries are answered, but a partnership never results in a ranking change; if that is what you are proposing, save us both the exchange.

If you are not sure whether your question is worth sending, send it. A short message with the casino name and the clause that confused you takes us a few minutes to answer and saves you from finding out the hard way at the cashier.